Algemene Voorwaarden

Terms and Conditions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer can exercise their right of withdrawal. Consumer: the natural person who does not act in the course of business or profession and enters into a distance contract with the entrepreneur. Day: calendar day. Duration contract: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over a certain period. Durable medium: any means by which the consumer or entrepreneur can store information personally addressed to them in such a way that it can be accessed in the future and the stored information remains unchanged. Right of withdrawal: the possibility for the consumer to dissolve the distance contract within the reflection period. Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance. Distance contract: a contract in which, within a system organized by the entrepreneur for distance selling of products and/or services, only one or more techniques for distance communication are used up to and including the conclusion of the contract. Distance communication technique: means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same room. Terms and conditions: these terms and conditions of the entrepreneur.

Article 2 - Identity of the Entrepreneur

Email address: info@alignorahealth.com

Article 3 - Applicability

These terms and conditions apply to any offer by the entrepreneur and to every distance contract and order between the entrepreneur and the consumer. The text of these terms and conditions will be made available to the consumer before concluding the contract. If this is not reasonably possible, it will be indicated before concluding the contract that the terms and conditions are available for inspection from the entrepreneur and will be sent free of charge upon request.

Article 4 - The Offer

If an offer has a limited validity or is subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur has the right to modify and adjust the offer. The offer includes a complete and accurate description of the products and/or services offered.

Article 5 - The Agreement

The agreement is concluded when the consumer accepts the offer and meets the conditions set. If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically.

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without providing a reason within 14 days. This reflection period starts the day after the consumer receives the product or a representative designated by the consumer.

Article 7 - Costs of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are borne by the consumer.

Article 8 - Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products made according to the consumer's specifications or products that cannot be returned for hygienic reasons unless this is clearly stated in the offer.

Article 9 - Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except in case of price changes resulting from changes in VAT rates.

Article 10 - Compliance and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, and the reasonable expectations of reliability and/or suitability.

Article 11 - Delivery and Execution

The entrepreneur will treat and execute the received and accepted orders with the utmost care. Unless otherwise stated in Article 4, the entrepreneur will execute the order no later than 30 days, unless the consumer has agreed to a longer delivery term.

Article 12 - Duration Contracts: Duration, Termination, and Extension

The consumer can terminate an indefinite contract relating to the regular supply of products or services at any time.

Article 13 - Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 days after the start of the reflection period.

Article 14 - Complaints

Complaints regarding the execution of the agreement must be reported to the entrepreneur fully and clearly within 7 days of discovering the defects.

Article 15 - Disputes

Dutch law applies to agreements between the entrepreneur and the consumer to which these terms and conditions apply.